Refund Policy

Last updated: 11 May 2026

Plain-English summary: 7 days to try us out, full refund if you don't like it. After that, you can cancel anytime and you keep access until the end of your paid period, but we don't refund partial months.

1. Money-back guarantee · full refund within 7 days

Every new Skyline VPS subscription is billed when you start it and is covered by a 7-day money-back guarantee. If it is not right for you, request a refund from your dashboard within 7 days of your first payment and we will refund it in full, no questions asked.

TFXS Gold tier members receive a 7-day free trial on the Solo plan, the only free trial we offer. During that trial no payment is taken: cancel before it ends and nothing is charged.

2. Payments are non-refundable

Once a subscription period has been paid, the payment is non-refundable. This includes:

Partial months when you cancel mid-cycle
Unused days when you stop using the service before period end
Renewals and upgrades after your first 7 days

You can cancel any time from your dashboard. Your VPS keeps running until the end of the period you've already paid for, no further charges happen, and your data is preserved for 30 days after the period ends. Reactivate any time within that 30-day window to restore your VPS exactly as you left it. After 30 days, your data is permanently deleted.

3. Service credits for SLA misses

If we fail to meet the 99.99% monthly uptime SLA, you can claim service credits (not a cash refund). See the Service Availability section of our Terms. Credits are applied to your next monthly bill, capped at one month's fee.

4. What is not refundable

To keep things fair for everyone, the following are not refundable under any circumstance:

Trading losses incurred on your VPS · we provide infrastructure, not financial advice
Issues caused by third-party software you install (broker terminals, custom EAs, etc.)
Account suspensions due to violations of our Acceptable Use policy
Downtime caused by your own actions (e.g. shutting down the VPS, deleting Windows files)
Any paid subscription period after the first 7 days
Chargebacks initiated without first contacting us (we will dispute these with documentation)

5. Chargebacks

If you have a billing dispute, please email us at support@skylinevps.com before initiating a chargeback with your bank. We're a small team and we read every email. We can almost always resolve issues faster than a chargeback process (which takes 60-90 days).

Chargebacks initiated without prior contact may result in account suspension and will be disputed with documentation.

6. Contact

Refund requests and billing: support@skylinevps.com
Telegram: @JohnFromTfxs